All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order is shipped.
Delivery times are only estimated and are not guaranteed. We ship through first-class standard letter mail with the United States Post Service. This can take anywhere from 4-15 business days excluding weekend and holidays. Actual delivery times are set by the shipping service selected during checkout.
FAST & FREE First-Class Shipping on all USA orders. This can take anywhere between 3–5 business days (excluding weekends and holidays).
Overnight FedEx Shipping fee is $15.
CANADA & INTERNATIONAL ORDERS
We ship through USPS first-class international mail, unless a different shipping method was chosen during checkout. This can take anywhere between 10–20 business days (excluding weekends and holidays).
TAHWEN and it's affiliates is not responsible for:
Incorrect address provided by customers
Damages to orders during transit
Lost, Stolen, Delayed, Unscanned or any similar scenarios
Mistakes made by USPS or couriers
Customs & Duties
International shipping outside of the United States and Canada may be subjected to additional fees determined by the destination country for customs, duties and taxes. These fees are collected at the time of delivery and paid by the recipient. The recipient is responsible for any international customs, duties, and taxes unless otherwise stated or shown at checkout. For more information, please refer to your country’s custom office for additional fees required to be paid prior to purchasing.
Please note that TAHWEN does not have any control over these fees and we are unable to advise on costs as it differs by each country.
Returned Packages Fee
Returned packages due to insufficient address information will have the option to be re-shipped at the recipient’s cost or be refunded minus the shipping costs.
We do not accept returns or exchanges at this time but we are more than happy to assist you with any concerns you have with your order. Please contact us at firstname.lastname@example.org
Most of our chains are adjustable from 16"-18" in length. If you happen to order the incorrect size or your jewelry does not fit, please contact us. Additional fee might be applied.
Due to the large volume of sales, our team works hard to get your order ready. We may not be able to cancel your order upon your request. Fulfilled orders are unable to be refunded.
If your order has not been fulfilled, we can fully refund your order. Simply email us with your order number and we will take care of it for you.